Effective Date: 11/1/2025
Entity: Hobbs Wellness Holdings LLC, d.b.a. Ascend Care Therapy (“Ascend Care Therapy,” “we,” “us,” or “our”)
Contact: privacy@ascendcaretherapy.com

Ascend Care Therapy provides telehealth mental-health services to clients located in California.
This Privacy Policy explains how we collect, use, disclose, and protect your Protected Health Information (“PHI”) and other personal data in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Consumer Privacy Act (CCPA).

By using our website, client portal, or telehealth platform, you agree to the terms of this Privacy Policy.

We may collect the following categories of information:

• Health Information: Details related to your diagnosis, treatment, and clinical history.
• Personal Identifiers: Name, date of birth, address, phone number, email, and insurance details.
• Payment Information: Credit/debit card data or billing information.
• Technical Data: IP address, browser type, and usage data when visiting our website (non-PHI).

We collect this information directly from you, your healthcare provider, or through our secure, HIPAA-compliant systems.

We may use your PHI to:

• Provide, coordinate, and manage your healthcare and related services.
• Communicate with you regarding appointments, treatment, or billing.
• Conduct normal healthcare operations, including quality assessment and staff training.
• Comply with legal and regulatory requirements.
• Send occasional administrative or service-related messages (never marketing emails without consent).

We do not sell, trade, or rent your PHI or personal data.

We may share PHI only as permitted or required by law, including with:

• Licensed clinicians or staff involved in your treatment.
• Billing providers, clearinghouses, or health plans for payment purposes.
• Vendors (Business Associates) who assist in operations and have signed Business Associate Agreements (BAAs).
• Legal authorities when required by law (e.g., court order, mandatory reporting of abuse, or imminent harm).
  Any third party receiving PHI is bound by confidentiality and HIPAA compliance obligations.

You have the right to:

• Request a copy of your health records.
• Request corrections to inaccurate or incomplete information.
• Receive an accounting of certain disclosures.
• Request communications by alternate means or at alternate locations.
• Revoke consent for the release of information, unless required by law.

Requests can be submitted in writing to privacy@ascendcaretherapy.com.

We use industry-standard administrative, physical, and technical safeguards, including:

• HIPAA-compliant encrypted telehealth platforms.
• Secure, password-protected servers and cloud storage.
• Access limited to authorized personnel only.
  
  Despite these measures, no system can guarantee absolute security. You acknowledge that electronic communication carries inherent risks.

Our website may use minimal cookies for performance and analytics.
No PHI is stored in cookies, and we do not use tracking for advertising or remarketing.

California residents have the right to know what personal information we collect, how we use it, and to request deletion of certain non-medical data.
HIPAA-protected data is exempt from CCPA, but other non-PHI data (like website analytics) may fall under it.

To make a CCPA request, email privacy@ascendcaretherapy.com with “CCPA Request” in the subject line.

By engaging in telehealth, you consent to electronic communication between you and your provider.
You may withdraw consent for telehealth services at any time by notifying your provider in writing.

We use only secure, HIPAA-compliant platforms for sessions and documentation.

We may revise this Privacy Policy occasionally.
The updated version will always be posted on our website with the 11/1/2025 above.
Material changes will be communicated to active clients.

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact:

Ascend Care Therapy
Attn: Privacy Officer
Email: privacy@ascendcaretherapy.com
Address: 8605 SANTA MONICA BLVD #951636 WEST HOLLYWOOD, CA 90069